Privacy Policy

Last Updated: May 2024

Elapha respects your privacy and is committed to protecting your personal and medical information in compliance with HIPAA and other relevant regulations.

Information We Collect

Account information (name, email, role)
Medical consultation data shared voluntarily
Usage and technical data for platform improvement
Professional credentials for verification

How We Use Information

To provide secure telehealth services
To verify healthcare professionals
To improve system reliability and security
To comply with legal and regulatory requirements
To send important service notifications

Data Protection

We implement industry-standard technical and organisational measures including end-to-end encryption, secure servers, and regular security audits to protect data against unauthorized access, loss, or misuse.

HIPAA Compliant End-to-End Encryption Secure Servers

Medical Confidentiality

Medical information shared on Elapha is accessible only to the relevant healthcare professionals and authorized users. All consultations are confidential and protected by doctor-patient privilege.

Your Rights

You may request access, correction, or deletion of your personal data, subject to applicable healthcare and legal obligations. To exercise these rights, contact our Data Protection Officer.

Contact DPO

This policy may be updated periodically. Continued use of Elapha constitutes acceptance of the latest version. Check this page for updates.